AGENT 71 / 11 · RETAIL & E-COMMERCE · PROPERTY & TENANT OPERATIONS

Maintenance Ticket Triager

Parses a tenant's maintenance request, classifies its emergency level and required trade, and routes it to the right regional contractor with the issue pre-described.

READS FROMTenant maintenance requests

MCP SERVERReal Estate Data Server

MODELRouted to lightweight monitoring model

HANDS OFF TOSmart Building Energy Optimization Agent

RUN THE AGENT

Set your ticket volume, model the triage impact

Adjust volume and misclassification rates and the agent recalculates hours saved and delay cost avoided instantly.

ASSUMPTIONS

Monthly maintenance tickets 1400

Manual triage time per ticket (min) 8

Agent triage time per ticket (min) 0.4

Emergency tickets misclassified as routine, manual 18%

Misclassified, with agent 4%

Cost of a delayed emergency response (£) 2200

Dispatch coordinator cost per hour (£) 28

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Triage hours saved / month

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Labor savings / month

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Misclassified emergencies avoided

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Cost avoided / month

Metric	Value

HOW IT WORKS

What the agent actually does

1. Read the request	Parses the tenant's description — and photo, if provided — of the maintenance issue.
2. Classify severity	Categorizes the issue's emergency level and required trade against a standard taxonomy.
3. Dispatch the right contractor	Routes to the appropriate regional contractor with the issue pre-described, rather than a generic work order.
4. Hand off	Escalates confirmed emergencies for immediate dispatch, and logs recurring patterns to the Smart Building Energy Optimization Agent where relevant.