Quantifies the true cost of returns — processing, restocking and lost resale value — and flags return patterns that look more like abuse than genuine dissatisfaction.
Adjust order volume, return rate and recovery assumptions and the agent recalculates the net cost of returns instantly.
| Metric | Value |
|---|
| 1. Pull returns data | Reads completed returns against original orders from the returns management system. |
| 2. Cost the flow | Prices out processing, restocking and the resale value actually recovered on returned stock. |
| 3. Screen for patterns | Flags customers whose return frequency crosses the fraud threshold for review, separate from genuine one-off returns. |
| 4. Hand off | Reports net returns cost back into the Inventory Optimization Agent's true holding-cost assumptions, and routes suspected abuse patterns for manual review. |